covid 19 Important Information
*********** 24 August 2020 update ***********
Thank you for checking back for the August update re Covid-19.
As owner operators Sally and I are the ones who will deal with every aspect of your stay either before, during or after. Since re-opening six weeks ago, the Covid procedures we put in place at that time remain in place. Guests common-sense and respect for others have made our job much easier than it might have otherwise been…and more importantly no guest (as far as it’s possible for us to know) has been ill or shown any adverse symptoms of Covid-19 since our re-opening….for this we are truly thankful for everyone who has played their part.
Guests have us asked many questions about what we do behind the scenes and how we deal with daily things like offering breakfast in a Covid safe and manageable way. For those who have asked the question and for those thinking about staying with us, here is a blow by blow account of how we manage breakfast here at the House.
Guests will normally come down for breakfast anytime between 8am and 930am…we don’t need to know the exact time or what guests would like for breakfast…..so far so good! Each guest has their own table exclusively for their own use during their stay and tables are left bare until the guest arrives…when they do Sally brings to table things like cutlery, condiments etc as well as a newly printed daily breakfast menu. After taking the guest order everything will be served to the guest at their table. At the end of breakfast service, guests usually head back to their room and everything else usually heads back to the kitchen. Cutlery and crockery etc goes through a high temperature deep clean dishwasher cycle and all condiments including toast racks, salt/pepper pots etc etc are hand wiped using 99.99% antibacterial wipes. All unused and unopened items such as jam pots etc are then quarantined for up to 4 days. Our two secure quaratine areas located on the ground and first floors are where all quarantine items are left undisturbed for at least 72 hours. After the quarantine period has elapsed items are then returned back to stock.
We look forward to welcoming all guests and hope everyone enjoys their breakfast!!
Keep safe and stay well..!
********** 22 July 2020 Update **********
Now that everyone is beavering away in the new norm we’re reverting to our usual 6 days a week for guest evening dinner so from the end of July 2020 the pots and pans will be clattering every day except Sunday. Pre-order evening dinner the day before arrival from the menu.
The following is a quick resume of what you can expect from us during the current situation.
The new face mask rule for shoppers will come into effect on 24 July which of course does not affect us as an accommodation provider. It’s up to guests to choose whether or not to wear a face mask in the House..it’s not something guests are generally choosing to do however the choice is a personal one and belongs entirely with the guest.
There’s no need to book a time slot for breakfast.
Guests will be shown to their room…a morning newspaper may be ordered which will be left outside the guest bedroom in the morning.
We are not operating a 2 night minimum stay policy.
We won’t be asking guests to fill out a pre-arrival health questionnaire or taking an infra red temperature check on arrival.
We are asking guests to maintain social distancing…all guests will be shown and instructed on new House rules and Covid procedures.
If you are not feeling well please do not travel.
If you have a reservation please check here from time to time for the latest information.
Keep safe and stay well..!
Following government permission (23 June 2020) we shall reopen the House to guests from Saturday 4 July 2020.
On the 4 July the 2m social distancing rule will be dropped in favour of a new 1m plus mitigation rule. We believe social distancing of 1m plus can be comfortably maintained in the House.
Surfaces regularly touched like door handles etc will have disinfection surface wipes placed nearby and of course hand sanitizer gel stations will be located throughout the House. We’ll be wiping these often used surfaces throughout the day.
Guests will be able to pre-order evening dinner every night of the week except Sunday…only guests are offered the option of evening dinner as we not open to the public.
We shall not be setting out our normal breakfast buffet however Sally will be delighted to serve guests from the kitchen anything that would normally be put out for self-service. Full cooked English breakfast will of course still be available and cooked to order. Table menu’s will be removed along with other items normally out on the breakfast/dinner table. Cutlery will be sanitized before being brought out to the guest table and each room will have their own table for their exclusive use at breakfast and/or dinner for the duration of their stay.
There are changes to what we have in our rooms and how we manage our housekeeping. The following steps and measures have been taken to ensure good health and wellbeing for all our guests, our staff and ourselves.
Radio, robes, alarm clock, pen/paper and hairdryer have all been removed from your room. If you would like any item reinstated please let us know.
Magazines and books have also been removed from the guest bedroom. If you would like reading material please help yourself from the selection on the table outside your room. Quarantine trays will be available for guests to deposit handled printed material. Guests will be able to pre-order their own morning newspaper.
Remote controls are sealed in clear protective bags.
If possible, we will have completely quarantined your room behind a locked door for at least 72 hours before your arrival. This will not always be possible…where it isn’t your room will have been thoroughly cleaned and sanitized prior to your arrival. Beds will have been completely stripped and the mattress misted with a low odour 99.99% effective disinfectant (Nemisis eH2O.) Beds will be remade using fresh and sanitised bed linen
For now we shall be suspending normal daily room service. We shall however carry out a daily basic room service which will include…
Emptying the rubbish bins
Top up the hot water tank
Replace bathroom consumables
Take away and replace cups/glass’s
Refill items on the hospitality tray.
Things which we shall not be doing in the daily basic service include…
Room tidy up
Handling used towels
Sanitizing/wiping any items or surfaces
Basic servicing of guest bedrooms will only take place once the room is empty.
Please use the personal sanitizer gel in your room with our compliments.
We have decided not to introduce guest temperature testing as we understand skin surface temperature tests to be of limited value. Temperature tests are not mandatory in the UK.
We’ll appreciate card payments where possible…we will however still accept cash.
If guests feel unwell on or before the check-in date we ask that they do not travel but stay at home and seek immediate help by visiting www.nhs.uk/conditions/coronavirus-covid-19 Advice will be given should a guest become unwell while staying with us.
Our large private garden will be available to guests to fully enjoy Exmoory weather..!
We’re very mindful that guests visit Exmoor to relax and enjoy quality time in a beautiful and tranquil location. Although Covid 19 may be disruptive government guidance is issued for the health and safety of us all. As owners of ECH we shall apply the guidelines with diligence and without exception but we’ll do our very best not overburden our guests by going beyond government advice and guidelines. If there is anything of specific concern regarding an existing or a new reservation please ask……if we can answer it we will.
We would sincerely like to thank everyone for being so patient and supportive during a difficult time for us all…we look forward to welcoming you back to Exmoor in all it’s blooming loveliness!